AI & Creative Ops Lead, XCM Global Studio

XCM Global Studio is evolving how Amazon approaches creative content at scale. After a successful first year establishing foundational workflows and partnerships, we are now focused on making AI and technology Basic qualifications: - 8+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience - Bachelor's degree - Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency - Experience developing operational metrics - Experience in retail, operations and/or business management - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Experience leading AI or automation transformation initiatives, including evaluating, piloting, and scaling AI tools within production or creative workflows. - A builder mentality: comfort with ambiguity and a bias toward creating structure where none exists. - Proficiency with project management and workflow tools (Smartsheet, Airtable, Monday.com, or similar). Preferred: - 7+ years of project/resource management working with an in-house creative agency or external agency experience - Experience with asset management, design workflows, or partnering with creative teams - Experience working with global teams and diverse partners - 3+ years of change management experience - Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization - Experience with generative AI tools in creative production (image generation, copy generation, format adaptation, or localization). - Experience building training and enablement programs for new tools or process adoption. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Santa Monica - 141,000.00 - 190,700.00 USD annually USA, WA, Seattle - 141,000.00 - 190,700.00 USD annually